Tips: It is recommended to record an unpacking video when unpacking, in case the product is damaged due to an error in the transportation process, and it is used as evidence for returning the product.

1. How to cancel the order?
After the order is paid successfully, the user can check the order status in the account order details.
If the order has not been packaged and shipped, you can cancel the order in the order details. Payments will be fully refunded to your payment account within 1-2 business days after order cancellation. The exact refund time depends on your payment method.
If the order has already been packaged and shipped, the order cannot be cancelled because the order has already been processed and the package cannot be returned.
If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] as soon as possible, and the resulting return shipping and other additional charges will be borne by the customer.

2. Return validity period
Our returns are valid until 30 days after the item arrives. We will not be able to provide you with a return or exchange if it has been more than 30 days since you received the item.

Without affecting the secondary sales, you can contact customer service to negotiate a refund within the validity period of the return. If there is no product quality problem, the return shipping cost will be borne by the customer.

For cosmetic products, if the product is not in good condition after use, it is not applicable to return for no reason within 30 days; if it is indeed a product quality problem, it can be returned, except when the product has expired or is less than 30 days away from the expiration date when applying for return. , except for returns that are different due to personal preferences (smell, color, model, appearance) and personal skin types.

Please check and accept the cosmetics on the spot. If the product is damaged, leaking, missing, wrong in delivery, etc., you can contact customer service to return it.

3. What if the product is damaged during shipping?
We regret that you did not receive the item in perfect condition, please email your unboxing video and proof of purchase to [email protected] and we will arrange for a reissue or partial refund.

4. What if the product is out of stock?
The goods have passed quality inspection and strict packaging. If you find that the product is out of stock when you sign for it, you can contact us at [email protected] and provide your unpacking video and proof of purchase, and we will arrange for a replacement or partial refund for you.

5. Under what circumstances can I return it?
If you find a quality problem with your product within 30 days of receiving it, please send an email to [email protected] with your proof of purchase and a photo of the product quality problem. Returns can be made after the return application is confirmed.
Items must be brand new.
Returns must include all accessories.
Items must include original packaging.
Returns may be refused if the item does not meet the above requirements.

Please be sure to contact us before returning the item, otherwise it will not be processed.
Please understand that we do not accept returns of used products.
If there is no product quality problem, the return shipping fee due to the customer’s personal reasons, such as dislike/wrong color/artificial damage, etc., the return shipping fee will be borne by the buyer.

Belle’s Department Store LLC is responsible for returns due to cracked bowl/light less accessories/broken candle, return shipping will be borne by Belle’s Department Store LLC.

We do not charge re-listing fees.

6. Warranty Claims for Quality-Related Issues
Returns are not accepted after 30 days of item arrival.
When you contact us by mail to request a return within 30 days of the product’s arrival, we may ask you to provide a valid proof of purchase and photos and videos that reflect the problem with the product.

Valid Proof of Purchase: The order number of the product purchased through

Please note that processing a warranty claim may require several types of proof of purchase (such as a remittance receipt and confirmation of the item’s original shipping address).

Ceramic products are handmade products, and it is normal to have small air holessmall black spots, etc., not defective products. If you return for this reason, the return shipping fee shall be borne by the buyer.

7. How to return?
For returns, please contact us at [email protected] prior to the return, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. Once the return request is confirmed, please return the item to the return address.
Our return address is: 421 KIRBY CREEK DRRAND PRAIRIE 75052-6430 Texas,United States.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the information below:
Courier Company Name, Tracking Number

8. Packaging issues for returns

Please use the original packaging to return. Belle’s Department Store LLC will not be responsible for the bump damage during transportation due to the unused original packaging box.

Please take a picture of the item in good condition before packing to prevent product damage and loss of your property during transportation.

After receiving the goods, Fafitnesss’s warehouse will check the products as soon as possible. If the inspection is correct, a refund will be arranged for you.

9. What if the product is damaged during the return shipping process?

You can negotiate with the courier company and ask the courier company to make relevant compensation.

Tips: 1. Bowls and lamps are fragile items. Before mailing the goods for the return business, it is recommended that you take detailed photos and videos of the items, and keep the evidence that the goods are in good condition before mailing, so as to negotiate compensation later.

10. How do I get a refund?
Once the returned item arrives at Belle’s Department Store LLC‘s warehouse and has been successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.

11. Delayed or lost refunds
If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund, please contact us at [email protected].